Analysis of effectiveness of electronic governance of administrative services provision system

Abstract

The purpose of the study is to develop theoretical and methodological provisions and practical recommendations on the formation of directions for quality assurance of the system of public administrative services with the help of the development of electronic governance in the country. The directions for improving the quality of administrative services provision by means of electronic governance for citizens and business entities in accordance with European requirements have been determined, will increase the efficiency of the work of state authorities and local self-government bodies, reduce the risk of corruption during the provision of administrative services and improve investment attractiveness, business climate and competitiveness state The prerequisites for the legislative consolidation of the promotion of the digital order in Ukraine are considered, which testify to the confidence of the powerful public institutions regarding the strategy of implementing the general process of the country's development and the presence of a legislative and institutional basis for the implementation of a system of initiatives to build a system of administrative services that is more accessible to consumers. The qualitative and quantitative results of the improvement of the system of providing administrative services during the implementation of electronic governance innovations are considered, directions for the development of the processes of providing public services to the population by the government structures of Ukraine are proposed. The results of the analysis of the quality of the provision of public electronic services are provided, which testify to the effectiveness of electronic services, however, the quality of service bodies of public authorities and the provision of control over its quality by public administration subjects require consideration of the consolidation of the priorities of modern administrative reform and the implementation of the state development strategy, taking into account the course of the process transformation of Ukrainian society. An analysis of the basics of the existing practice of e-democracy in the country was carried out: the practice of applying the tools of e-democracy to scaling, stability, efficiency; political influence and the desire for changes in public policy, and recommendations are provided for subjects of public authority regarding the implementation of e-democracy initiatives to ensure effective interaction of the state, business and civil society institutions and popularization of the information society. Ways of modernizing the system of providing public services by means of electronic governance have been developed on the basis of the introduction of information and communication technologies, which in practical application by citizens of Ukraine creates opportunities to receive a wide range of services in a high-quality, efficient and transparent manner. The key opportunities and limitations regarding digitization in the country and the introduction of electronic governance of the system of providing administrative services are identified: reducing unjustified costs, taking into account in the activities of public authorities the needs of consumers in specific services and ensuring the proper quality of their provision, implementing a clear regulation of the activities of officials who perform the functions of the state, expansion of the list of administrative services and the transparency of their receipt, implementation of the principles of electronic democracy for the expansion of public rights and freedoms and changes in the relationship between public authorities and citizens.